City halls closed Fridays, but why?
By: DENIS DEVINE - Staff writer | ∞
Tazrhea Misaalefua said she drove from San Diego to Oceanside to take care of some paperwork, only to find Oceanside City Hall closed on Friday. Oceanside wasn’t alone; also closed Friday were city halls in Encinitas, Escondido, San Marcos, Solana Beach and Vista.
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On Friday, unless you live in Carlsbad and Poway, you were out of luck if you had business at a city hall in North County. Every other local city hall was closed for the day ---- as it is at the end of every other workweek.
Some cities adopted this policy in the name of easing traffic congestion. Others touted the energy savings made possible by keeping city hall dark one out of every 10 business days. The most recent North County city to close on alternating Fridays, Oceanside, shifted its City Hall schedule to please city employees grown envious of a perk offered to their peers at neighboring cities. All say it's been great for morale among city employees. But what about residents?
Whatever the reason, most North County cities have reduced by 10 percent the days their public servants are available to serve the public.
City officials say that service has actually improved for residents because they have expanded business hours on other days of the week. What's more, they say, if residents didn't like the practice, they'd hear about it ---- and residents aren't complaining.
"Believe me, if people had issues with it, people would get to their council members," said San Marcos Deputy City Manager Lois Navolt.
We know why city employees aren't complaining: Who wouldn't like a three-day weekend every other week? But can you think of another customer-service-oriented operation that could stay in business after so dramatically reducing its days of operation?
Carlsbad and Poway, two of North County's richer and better-run cities, manage to stay open to the public five days a week and still offer many of their employees a three-day weekend every other week.
Look to the north, and you'll find a pair of Southwest Riverside County cities ---- Lake Elsinore and Murrieta ---- that have in recent years restored city service on alternating Fridays. Improved customer service was the stated goal in both growing cities.
Why should North County residents settle for less?
Traffic the original impetus
A full-time job usually means working 40 hours in five days, or, over two weeks, 80 hours in 10 days. The schedule most city employees are working is 80 hours in nine days, or a "9/80" schedule in human-resources parlance. The first two North County cities to adopt the 9/80 schedule were Escondido and Vista. Officials in both cities said they were motivated by a statewide initiative to ease traffic congestion at peak hours by offering employees staggered schedules.
Escondido started closing its doors every other Friday in 1990 or 1991, said City Manager Clay Phillips. Around the same time, Vista tried to stagger schedules to stay open every day and give a quarter of its staff a day off on alternating Mondays and Fridays. But Rick Dudley, Vista's assistant city manager, said the staggered schedules were "really tough on customers and internally." In 1994, Vista switched to closing every other Friday.
San Marcos started closing City Hall on alternate Fridays in 1995. Again, easing peak-hours traffic congestion was the driving force behind the policy, said Deputy City Manager Lois Navolt.
"The council was trying to set an example for other businesses that we can do things to reduce traffic at peak times," Navolt said.
None of those city officials said they could offer statistics measuring a change in local traffic attributable to the changed schedules at city hall. Meanwhile, traffic in the San Diego region more than doubled between 1983 and 2003, with the deterioration in local traffic conditions ranking the fourth worst in the nation over that span, according to the Texas Transportation Institute.
With the region's population surging, you can't dismiss the value of getting some city workers off the road at rush hour. But changing the workdays of city employees clearly hasn't done much to help ease the region's choking traffic.
Energy savings minimal
Encinitas' first flirtation with the 9/80 schedule started in 1992 when the city closed its doors every other Monday. Another effort aimed at reducing vehicle trips during rush hours, it lasted less than a year before the city reverted back to a five-day-a-week schedule.
Encinitas swung City Hall's doors shut again in early 2001, this time in response to the energy crisis then causing rolling blackouts throughout California.
The city's energy usage did drop in response to closing on alternate Fridays and a host of other conservation measures City Manager Kerry Miller called "draconian" last week. In October 2000, before Encinitas resumed the 9/80 schedule, City Hall consumed 58,000 kilowatt hours of electricity. In October 2001, eight months after the new policy, Encinitas City Hall used 34,000 kilowatt-hours.
"We've since relaxed those (energy-saving) restrictions," Miller said, and it shows: In October 2005, the Encinitas City Hall's energy usage had crept back up to 55,200 kilowatt-hours.
"We aren't saving as much energy as we were then, but it still provides some conservation benefit," Miller said.
Meanwhile, the price Encinitas is paying for that energy has plummeted from 38 cents per kilowatt-hour at the peak of the energy crisis to 14 cents in October 2005.
In March 2004, Oceanside's then-interim personnel director Brian Kammerer claimed that switching to an off-every-other-Friday schedule would save that city roughly $200,000 per year, mostly due to utility-bill savings at City Hall. City Manager Steve Jepsen said recently Oceanside realizes "some minor savings in not opening the building up," but said he didn't know how much.
So traffic hasn't improved and the energy savings are negligible. With those lofty ideals aside, the decision by most North County cities to keep their city halls dark every other Friday rests on the reactions of two constituencies: city employees and city residents.
Employees pleased with perk
City administrators leave no doubt that their employees are enjoying the three-day weekend every other week.
Lois Navolt of San Marcos said, "I think employees really like having the extra day with their families."
Navolt also said managers of that city credit the longer days with enabling city employees to focus on bigger tasks. "I think most department heads would say there's really more productivity when employees are able to concentrate on a project for a longer time," she said.
After initial resistance from some parents concerned about changing their day-care schedules, Escondido's employees have warmed up to the schedule, said City Manager Clay Phillips. "They really like it; they can take care of personal business on the other Friday."
Unlike its neighbors, Oceanside didn't bother to claim energy savings or traffic improvements when it shut down on alternate Fridays. Instead, the city's employees sought and won in May 2004 the perk already enjoyed by their peers in most neighboring cities.
"Folks have a tendency to see what's going on around them and say 'Let's do that,' " said Jepsen.
Jepsen said there were some complaints from the public "early on," but those complaints too have tapered off. Jepsen said he is regularly working in City Hall when the doors are closed to the public on alternating Fridays.
"Occasionally you find people looking to pay for a parking fine or get a business license on off Fridays," he said. But, he added, Oceanside City Hall was "well signed" with the city's business hours.
Mixed reviews from residents
Rick Dudley, Vista's assistant city manager, said he too is well-placed to notice if residents don't like the new schedule.
"I'm frequently here on closed Fridays and the phones don't ring," he said. "It doesn't seem to be a big issue."
"For people doing business with the city," Escondido's Clay Phillips said, "Fridays were much slower anyway."
City administrators say expanded hours of service on other days more than compensate for the lost Fridays.
Typically, city halls are open an extra hour between Monday and Thursday. Encinitas City Hall opens at 7 a.m., while Escondido, Vista, Oceanside, San Marcos and Solana Beach open at 7:30. Oceanside City Hall closes at 5 p.m.; Escondido, Vista, San Marcos and Solana Beach close at 5:30 p.m.; and Encinitas stays open until 6. On the Fridays they are open for business, most of these city halls are open from 8 a.m. to 5 p.m., except Oceanside City Hall, open from 7:30 a.m. to 4 p.m. on alternating Fridays.
Some cities have extended hours on an additional weeknight; in San Marcos, representatives from its planning, building and engineering departments and the cashier are on hand until 7:30 p.m. Thursday nights.
Encinitas' Kerry Miller acknowledged closing on Fridays had drawn some "mixed reviews," with some critics complaining of the "inconvenience." But he said the city's focus groups of frequent users of city services ---- "builders, developers, architects, real estate folks" ---- indicated that they were very happy with the "benefit they derive from City Hall opening earlier during the week."
No need to sacrifice Friday
But two North County cities, Carlsbad and Poway, are offering many of these same perks for employees and expanded hours for residents ---- without closing their doors every other Friday.
Like most of its neighbors, Carlsbad City Hall is open from 7:30 a.m. to 5:30 p.m. from Monday to Thursday and between 8 a.m. and 5 p.m. on Fridays. Unlike them, it's open every Friday. Department heads determine which positions are eligible to work a 9/80 schedule, but the city juggles its employees' schedules to keep the doors open on Fridays.
Poway, too, offers employees the three-day weekend every other week and manages to stay open on Fridays. Poway City Hall is open from 8 a.m. to 5 p.m. Monday through Friday, except Tuesday nights, when the doors close at 7 p.m.
"It was our choice to remain open to the public fully in all five workdays as a public service issue," Assistant City Manager Penny Riley said Wednesday. "We thought we could accommodate the revised staffing plan, the 9/80 program, without impacting our public service hours."
Priorities, not staff size
Asked in 2003 why Encinitas was keeping City Hall closed on alternate Fridays even after the state's power crisis had fizzled, City Manager Kerry Miller blamed it on the city's small staff.
"With our complement of staffing," Miller told the North County Times' Adam Kaye, "it doesn't work very well."
Encinitas is among the smaller city staffs in North County, with the equivalent of 237 full-time employees, including 58 public-safety workers not eligible for the 9/80 schedule. San Marcos has 210 full-time employees, only 140 of whom are on the 9/80 schedule, and 72 part-timers. Solana Beach's staff is even smaller, with just 52 full-time employees.
In contrast, Carlsbad has 632 full-time employees, plus another 526 part-time positions. But Poway has 243 full-time employees on staff, much closer to Encinitas, and still stays open on alternate Fridays.
Of the two Southwest Riverside County cities that recently restored five-day-a-week service, Murrieta has 279 employees, including 24 part-timers. Lake Elsinore has only 80 employees.
But if some city staffs are on the smaller side, what's Escondido's excuse? That city employs 1,170 people. Oceanside has about 1,000 people on staff; Vista has 336.
A new look at policy?
Miller said Encinitas officials had recently discussed the 9/80 schedule and the possibility of reopening City Hall every other Friday.
"I don't have any adverse thought about doing that," Miller said. "As long as the employees are still working a 9/80 shift, would they care if the off weekday was a Monday or a Friday? If it doesn't change the work schedule, there's no harm to the employee from a benefit perspective."
"It's worthy of a good look," Miller said.
The bottom line is if the city managers and city councils in San Marcos, Oceanside, Encinitas, Solana Beach, Vista and Escondido don't take that good look at this unnecessary practice of shutting down city hall on alternating Fridays, they have not made a priority of providing the best public service possible to their constituents. If they had, many cities would find ways to stay open on Fridays. Instead, their employees enjoy a three-day weekend every other week, and residents get 90 percent of the city service they pay for with their tax dollars.
Contact staff writer Denis Devine at (760) 740-5415 or ddevine@nctimes.com. To comment, go to nctimes.com.
Who's responsible?
Escondido: City Manager Clay Phillips, (760) 839-4577; cphillips@ci.escondido.ca.us
Encinitas: City Manager Kerry Miller, (760) 633-2610; kmiller@ci.encinitas.ca.us
Oceanside: City Manager Steve Jepsen, (760) 435-3066; sjepsen@ci.oceanside.ca.us
San Marcos: City Manager Rick Gittings, (760) 744-1050, Ext. 3114; rgittings@ci.san-marcos.ca.us
Solana Beach: City Manager Barry Johnson, (858) 720-2432; bjohnson@cosb.org
Vista: City Manager Rita Geldert, (760) 639-6131, rgeldert@ci.vista.ca.us
Concerned about something in your neighborhood?
If you haven't had any luck getting it addressed, call the North County Times at (760) 739-6604 or send an e-mail to onnotice@nctimes.com. Keep track of things On Notice at our Web site: nctimes.com/onnotice
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This makes sense to me... wrote on Mar 12, 2006 11:45 AM:They should do this in the court system too. Fridays is like a ghost town at the court house just make the hours longer in the week and it will make it easier to serve the public... This article is out of touch with people who actually work foir a living...longer hours are betther than being open five days a week!!!!
guest wrote on Mar 12, 2006 6:29 PM:Nctimes you aced this one everyone can rest assure that Oceanside does not open its doors to the public until after 8:00 a.m. and if you are lucky the only thing you will get is a pre-recorded message, “we are too busy, we are either on the phone or away from my desk”. Now if you do get a phone call back that’s days after you have called and sometimes you never even get that. As far as these lazy city managers stating, “we used to get complaints but we don’t anymore.” Is not that people don’t complain its more like taxpayers that have to pay the salaries of these lazy city slackers are feed up! Where else do we complain to city hall? They are bound to get another raise like OPD and say, “that’s cause we are college educated” than you turn around after they get their hefty raise and they say, “oh, we no longer need a college degree now.” It is obvious that these cities that are not open M-F have no respect for the people that pay their salaries.
City Worker wrote on Mar 13, 2006 10:00 AM:What, are you jealous? I agree if this is such an issue that the citizen's should complain. I can guarantee you that if they do, they will get prompt attention. What about telecommuting? The Cities do that also, is that bad too? This was a very narrow-minded story focused on putting negative attention on City Government. I have worked in industry most of my life, the last 8 years have been in City Government and the people here work harder than any other organization I have ever been a part of. They also have a genuine concern for the public (we call them our customers) and do our best to serve the community. Dark Friday's or not, that will never change.
City Worker wrote on Mar 13, 2006 3:07 PM:In response to "Guest" I am a city worker and Oceanside does open it's doors at 7:30 AM for business. I and many other City workers arrive at 7:00AM to prepare for the day. "Guest" has no right to call City workers "lazy slackers". Is "guest" employed? The City provides alternate means for Citizens to pay their water bills, and parking tickets. Citizen's can pay online or use the drop box in front. It is not our responsibility if a citizen waits until the last minute to pay fines and fees. They are aware of their due dates and should plan accordingly. Closing on alternate Friday's allows employees to make their doctor and dental appointments on those days, get the car repaired and other things we would normally have to ask for a day or time off to complete. We are at work longer and can accomplish more on the days we are there. Also not every City employee works the 9/80 schedule. Some Police,Fire and water department employees work a regular schedule, others work a 4/10. Others work on the dark Friday but have the other Friday off. The City government made good scheduling choices that were designed not to impact the Citizen's in an adverse way. It is working and for some City's has worked for many years. If there was an adverse impact on the Citizen's then you better believe the City Manager and Council would have reversed this form of scheduling as quickly as possible.
Win - Win wrote on Mar 13, 2006 3:50 PM:From what I can see, this isn't about what schedules city workers work. It's about whether the cities make a service choice to close City Hall every other Friday. There's apparently no reason to go dark every other Friday. Just do what Carlsbad and Poway are doing - provide 1/2 staffing those days and alternate employees having Fridays off. Is this a win-win, or did I miss something?
guest wrote on Mar 13, 2006 9:12 PM:City slacker- I just got off work I worked today form 6:00 a.m. to 9:00p.m. I have my own business and I can tell you that I can barely focus on the computer by 9:00 p.m. Hopefully I will go to bed at 11:00 p.m. and get up at 5:00 a.m. and get my kids off with a good breakfast by 6:30. I sure don’t get the perks, and health benefits, vacation and retirement that you get; I have to save for mine. I did not get a breakfast or a lunch break until 5:00 p.m. It sounds like you have a bit too energy and this is precisely my point, you posted at 10:00 a.m. and at 3:07 p.m. were any customers waiting while you were bloging? The times of your posts are self evident as to what I was referring to. Humm, maybe too much espresso. In the meantime the Oceanside city manager and the whole council members can care less about pleasing and addressing the needs of the city constituents. There sure is a life outside city hall and my street has not been paved for almost 20 years. I have factories 60 feet high being built in residential neighborhoods with Potholes all around us. Meanwhile downtown has been paved and repaved many times over for the johns and hookers and drug dealers, does it sound like city hall cares about the taxpaying residents at the other end of the city?
Stadtmann wrote on Mar 14, 2006 3:17 PM:Let's see if I correctly understand Mr. Devine's math. If I have 10 bottles with 8 ounces in each one, I have a total of 80 ounces. Now, if I have 8 bottles with 9 ounces each, and one bottle with 8 ounces, I _still_ have a total of 80 ounces. How does that equate with "residents get 90 percent of the city service they pay for with their tax dollars"? Am I missing something here? If not, let me explain: Mr. Devine it works like this, the traditional work week is 40 hours a week, here at our city we work 45 hours one week, and 35 hours the alternating week. So, that in any two week period, people who work for these cities work 80 hours, just like their contemporaries who work at jobs with the traditional work week. In order to attract and retain the quality of employees resident taxpayers deserve in an open market, companies can either offer competitive pay, competitive benefits, or competitive work schedules. Because wages paid to city employees lag behind that of the public sector, in order to continue to acquire quality employees, cities have resorted to the 9/80 work week. Focus groups have stated again and again that the overwhelming majority of our city customers (residents) appreciate being able to conduct their business during our extended hours. Whether this is the sports mom trying to sign up her children before taking the kids to school or even after school, or the contractor dealing with the engineering department as early in the day as he now can. As for those cities with split shifts on Friday, the problem with that is the fact that customers come into city hall to deal directly with one personality, only to find out that that person isn't available on that particular Friday. This truly creates ill will. The majority of the north county cities observe every other Friday off. Not having this numbers of people on the highways during rush hours does make a difference - common sense would indicate this. In fact, if more companies staggered their work, whether working hours or work day, the congestion on our highways would be greatly reduced, probably delaying or even eliminating the planned widening of I-5 and I-15! Last, and certainly not least, a century ago the average work week was six days a week, including Saturdays. The hours were even longer, and there were no things as child labor laws. Our labor force evolved as our society evolved.
guest wrote on Mar 14, 2006 9:25 PM: Hum, Stadtmann did you solve this formula on or off the clock?
City Worker wrote on Mar 14, 2006 9:46 PM:Guest, you must be very stressed out from your long working hours and hectic family schedule. Being self employed is a very difficult thing and I commend you on doing it. I, unlike you decided to find a City job with decent pay, good benefits, a possibility for long term employment and eventual retirement. I will not call you names as you have called me or deride what you do for a living, I am sure you work as hard as I do. By the way I am on my paid vacation from the City and can use the computer I purchased with my paycheck during the times you noted. Also I only made one blog. The other was from someone other City employee. I am proud to be a City worker and I am happy to assist the citizens I come into contact with on a daily basis. The 9/80 schedule is not new and City governments did not invent it. I work the hours I am scheduled and I am very grateful to be able to have every other Friday off. It makes no sense to me that you are angry with City employees because we chose to work where we do and have the benefits that come with the job. You chose to be self-employed, I chose to be employed by local government. If you don't like your choice you can always change it. Does it really matter to you if I am off every other weekend? The fast food restaurant Chick-fil-a in Oceanside is closed every Sunday. Do you call them lazy slackers too? I hope not, it is all about choices.
fred wrote on Mar 15, 2006 9:47 AM:Ditto for WinWin
guest wrote on Mar 15, 2006 10:46 AM:Unfortunately your benefits come at my expense, I have to pay for your 100% health benefits and mine, and I too have to pay for your FULL benefits after you retire at the age of 50. While the state pensions system is completely bankrupt. You government employees keep asking for more money, more money, and more money who in the world do you think has to pay for this MONEY? I pay $10,000 per year for health benefits and $5,000 for dental and it certainly does not have 100% coverage like yours. How in the world did California reach such level of corruption? Certainly the Duke was not the only corrupt politician in the state and the corruption crosses both political parties.
Celia wrote on Mar 15, 2006 11:40 AM:I am sure that most of the folks at City Hall are doing what is expected of them. That is not the issue. The issue is that the citizens in our community are not able to take care of their business 5 days a week. Also, I, and many people I know are rarely able to reach city employees on the phone; it is always the voice mail answering. Also, Mr. Steve Jepsen says that he does not hear anyone complaining about the Friday closure. Just because he does not personally hear from us, does not automatically mean that we are satisfied "customers". The only reason that this Friday deal was made was to satisfy the unions who paid the Mayor for his votes. What a shame.
Fed up taxpayer wrote on Mar 15, 2006 1:20 PM:Celia I totally agree with you, on the unions issue but this is also a state wide problem where state workers and their unions bully and overpower us into paying for more perks that we the taxpayers simply cannot afford. I have friends and family members that are state workers and think that we owe them a living just for showing up to work! I went to a public agency just yesterday morning and a desk employee practically yelled at me for stepping to her window before she called me, she said, “I will call you when I am ready!” I am sick and tired for paying for the benefits of lazy state employees and for illegal immigrants too! Did you know that they get welfare and their welfare benefits pay for their kid’s braces? While we pay $4,500-7,000 for our kids, theirs kids get free braces! And state workers have no clue as to what co-pay is. Now we all know that these state agencies and cities treat us not as paying customers but as idiots.
Hooray for City Workers wrote on Mar 15, 2006 8:29 PM:This schedule has been working great in San Marcos for 10 years now. We have a great city manager and many long time, very efficient, happy, staff employees. If other businesses would do their part and offer such scheduling for their employees, our peak hour traffic would be a less stressful commute for all. They too can have happier employees! Public "servants" does not mean public "slaves" just because they get paid by our tax dollars. Most cities work understaffed compared to other businesses. Taxpayers would whine even more if they used more money to hire more staff while infrastructure needs are always lacking. We are lucky this helps get top quality staff for our city. Some of the writers on this blog should be talking to their employers and get them to do the same. Who invented the 40 hour work week anyway? Is that carved in stone somewhere? Does everything have to fit a rigid mold? Lighten up and be a little flexible!
taxpayer wrote on Mar 15, 2006 9:16 PM:The gravy train for government employees may soon derail. When upper city management personnel get salaries over $100,000 a year before benefits, in addition to the every other Friday off, it won't take long to bankrupt a city. City halls closed on Fridays is a symptom of inept management.
Sheesh wrote on Mar 15, 2006 10:41 PM:I pay taxes and it sounds like a good isea to me. I can't remember the last time I went to city hall. I think they should work Mon-Thu for 10 hours so you can get off work and still get things done if you need to. Then city hall could be shut down once a week saving elctricity and other costs. Of course I am excluding police and fire employees!!! There is no need to be open five days a week and if you work how are you going to get to city hall unless they have extended hours!
Susie wrote on Mar 17, 2006 1:02 PM:Somehow I missed how this is a big issue. These employees are still putting in their 80hrs, and it probably does save some overhead costs, so the big problem is???? Doesn't matter what kind of schedule city workers have, some of the posters here will be angry because they just feel city employees have to many benifits. Too much pay, too much health coverage, too many holidays, too much vacation and too many perks, this just waves it in their face again.
City Worker Too wrote on Mar 17, 2006 1:43 PM:It doesn't matter what you do....there will always be people complaining. Before Oceanside moved to the 9/80 schedule we constantly had customers complaining on why we opened so late ...why we closed so early...ok....we are now open at 730 and we stay open until 5:00 or later if there are customers. We have made strides to provide online services and automatic payment options. We have been more than generous when extending delinquent accounts, and yes, we do appreciate the Fridays we have off, because we as everyone else does, have a life outside of being a "public servant". Over 80% of the City Employees live in Oceanside and pay taxes and utility bills like everyone else. If you were in our position and you had an opportunity to have a 9/80 schedule, which would allow you to not use your sick time for Dr. appts, volunteer in your childs classroom, have an actual free weekday to "catch up" on errands, you're telling me, you would vote against it to better serve your public? And you would be ok to keep your pay of $6.00 while others doing your work were getting paid $12.00? I don't think so.If anything having the extra day off every other week has cut down on sick time out of the office. Is there a problem when businesses change their business hours? No, You adapt. Our job performance has not suffered, and we are "public servants" we are not public slaves.
City Worker too wrote on Mar 17, 2006 2:06 PM:...I forgot to note....I'm on a lunch break...Guest....and we all have choices....you choose to have your own business....we choose to work for the City. Everyone makes their own choices, so you shouldn't be bitter that other people choose to have health coverage,or vacation or retirement.There are alot of unemployed people out there, on welfare, CHOOSING NOT to work , therefore bleeding us all of our taxes in the worst way. We work for a living just like you. We just made different choices as to where.
Dave wrote on Mar 17, 2006 6:11 PM:I'd give them every Friday if they'd start being open on Saturdays. That would just amaze me.
guest wrote on Mar 18, 2006 9:26 AM:Chill out city slacker don’t go postal on the blog, I must have touched a good nerve. I think I am going to apply for Oceanside city manager and bump the one you have and get some real brains in there.
Tom wrote on Mar 18, 2006 1:39 PM:The writer neglected to mention that many in the private sector have the same work schedule. Also, city staff are now able to resolve problems more efficiently via the use of on-line services, eliminating the need to come into city hall. I would bet that many of the posters here bashing city employees don't even personally do business at city hall or have a need to come in.
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